SSVF - Healthcare Navigator/Case Manager (Topeka-based)

Topeka, KS

Full Time

Supportive Services for Veteran Families

Mid Level

Under the general supervision of the Supportive Services for Veteran Families (SSVF) Program Director, the SSVF Healthcare Navigator will provide all services and support as set forth in the program description. The SSVF Healthcare Navigator will play a crucial role in providing comprehensive support and assistance to veterans and their families who are experiencing homelessness or are at risk of homelessness. This position involves coordinating and implementing a range of services to help clients achieve housing stability and improve overall well-being.

Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.
Rate of Pay: $20-$23/hour

Accountabilities

Assessment and Intake:
- Complete intake and gather necessary documentation to determine program eligibility.
- Conduct thorough assessments of veterans and their families to identify housing needs, barriers to stability, and other relevant factors.
Healthcare navigation:
- Assist veterans with gaining access to needed healthcare services.
- Support health care plans by identifying barriers to care.
- Provide education on wellness related topics.
- Facilitate access to healthcare services regardless of healthcare system through coordination of care.
- Advocate for veteran healthcare needs.
Case management:
- Develop and implement individualized housing stability plans for veterans, outlining short-term and long-term goals.
- Provide ongoing case management support, addressing barriers to housing stability and facilitating access to essential services.
- Support veterans facing diverse challenges, including but not limited to criminal history, evictions, PTSD, and complex mental health and medical needs.
- Ability to work collaboratively with diverse individuals and community partners.
Housing Placement & Assistance:
- Collaborate with landlords, housing authorities, and other community partners to secure suitable and affordable housing options for veterans residing in a 5-county area of east-cental Kansas (Wabaunsee, Lyon, Shawnee, Osage, and Coffey counties).
- Assist veterans with the application process for housing programs and subsidies.
Financial Assistance:
- Administer financial assistance to eligible veterans for rent, utilities, and other housing-related expenses.
- Work closely with veterans to budget effectively and encourage financial education.
Crisis intervention:
- Provide immediate support and intervention in crisis situations, such as imminent homelessness or emergencies.
- Connect clients with appropriate mental health, substance abuse, and other crisis intervention services
- Possess strong interpersonal abilities, including effective communication and de-escalation skills
Advocacy:
- Advocate on behalf of veterans to ensure access to benefits and other supportive services, especially as it relates to healthcare needs.
- Collaborate with community organizations, government agencies, and veteran service organizations to enhance resources for clients.
Documentation & Reporting:
- Demonstrate organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Maintain accurate and up-to-date case files, ensuring compliance with program guidelines and grant reporting requirements.
- Enter program demographic and service data into the agency's electronic database system and federal homeless database system (HMIS).
- Generate regular reports on program outcomes.

Requirements

Education:
- Bachelor’s degree in human services. Preference to applicants possessing degree in social work, public health, sociology or psychology OR
- Minimum 2 years of previous experience in case management, preferably in the field of homelessness.
Certification, Registration, or License:
- Class C driver’s license, personal motor vehicle, and personal motor vehicle insurance required.
Experience:
- Preference will be given to candidates with a minimum of two years of professional experience in human services, demonstrating effective support and success in working with low-income, socioeconomically vulnerable individuals, including military veterans.
- Knowledge of housing resources, government assistance programs, and community support services is required.
Skills and Abilities:
- Demonstrates competency in use of personal computer via mouse and keyboard, familiarity with Windows and Microsoft products.
- Exposures
  - Controlled inside work environment with noise/vibrations from general office equipment. Minimal exposure to fumes/dust/odors.
- Physical Demands
  - Work Type: Light, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
  - Climbing/Balancing/Freedom to Move: May be assigned to multilevel building with some floors accessible by stairs only. Minimal required to move about office. Sit about 50 percent of time.
  - Stooping/Bending: Minimal.
  - Reaching: Occasional, overhead as well as horizontal and down.
  - Vision: Adequate to perform essential functions.
  - Color vision: No particular color vision requirement.
  - Sitting: Up to two hours without a break (at desk, in a car).
  - Hearing: Frequently perceive nature of sounds by ear.
  - Speech: Frequently express ideas by means of spoken words.
  - Eye/Hand/Foot Coordination: Frequently operates equipment requiring moderate ability.
  - Manual Dexterity: Frequently operates equipment requiring moderate ability.

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SSVF - Healthcare Navigator/Case Manager (Topeka-based)

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